Shipping & Returns

 

Shipping Information

Flat Rate of $4.00 per order plus $0.15 per item purchased (excluding the first item) 

Shipping may take 3-5 business days.

Shipping fee is subject to change at any time; Any changes will be updatedvia Lashes by Charm website.

 

Easy Returns & Exchanges

Returns and Refunds Policy
Thank you for shopping at Lashes by Charm.
If you are not entirely satisfied with your purchase, we're here to help.


Our products can be returned within 15 days of the original purchase of the product.
Before you return a product, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product is not used or damaged

Charm Makeup Artistry reserves the right to refuse to refund a product if it does not meet the conditions above. 

Exchange
Our products can be exchanged within 15 days of the original purchase of the product.
Before you return a product, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product is not used or damaged

Please contact us before any exchange or refund - Contact information bellow 

Send the product with its original packing to:
P.O. Box 740581 Dallas, TX 75374


Shipping charges
Shipping charges incurred in connection with the return of a product are not refundable.


Damaged items
If you received a damaged product, please notify us immediately for assistance.


Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.


Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 707-732-4276
By email: info@lashesbycharm.com
By visiting this page on our website: http://lashesbycharm.com/shipping-returns/